4/10 – Schlecht
Anne K.
13. Dez. 2024
Gut: Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Inaccurate Description & Unhelpful Host
Inaccurate VRBO website description required my adult daughter & spouse to share an uncomfortable double pullout sofa bed. Website listed: 4 bedrooms for 1 King, 1 Queen, 1 Twin, 1 Double Sofa Bed and 1 Queen. I booked the property for three adult couples and 3 month infant and expected a second Queen bed. Upon arrival we couldn't find it and when I messaged the host she said the Queen was the pullout sofa. I told her it was a Double, as accurately described on the website, and she was defensive and asked where I got the description and said "I've never had anybody ever mention expecting three queens." I sent her the website description on 11/27 and she didn't reply. The second Queen was still listed as of 12/5. I requested a rate adjustment, encouraging her by saying I hoped to leave a positive review, and still no reply. It appears the property is owner-occupied when there are no renters since closets, countertops, and drawers are full of personal belongings. Property was surface-clean, though upholstery and drapes were very dusty and this property should be avoided if occupants have allergies. Kitchenware needs a deep clean. Bathrooms had just one roll of toilet paper and no backstock so we had to buy more. Location was a relatively easy walk to town. Beautiful and well maintained yard. This is my first experience with an inaccurate VRBO property description and unhelpful host.
Anne K.
Aufenthalt von 3 Nächten im November 2024
