2/10 – Ungenügend
Almudena B.
3. Jan. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
horrible
The owner is extremely selfish as a lot of the things promised in the add weren't working. I exchanged text with them and they acknowledge this was an ongoing issue that they had been trying to resolve. We had no internet and there is no signal in the house. The automatic AI system they have to interact with customers is incredibly annoying. They kept telling me "someone will come" then "the issue has been resolved" apparently because the house is in DSL which makes the internet spotty. We had absolutely no internet. Then they acknowledge that the owner knows and has been trying to have someone come up there for a week with no luck. They should have told us, so we could have been ready. They ruined our 5 day stay. We are hikers, we planned on leaving the house 5am to start our hikes, we could have had our maps downloaded before hand, but we didn't expect no internet. Then we had to rely on cafes, which don't open that early, to download maps and be able to hike. We also had no way of putting music or communicate with our families during new year's eve. Besides there was no laundry!!!!! There was a note "do not use the laundry" were were there 5 days hiking counting on washing our clothes too. We could have brought extra clothes, we didn't because we planned on washing them. Again, the lack of communication was extremely selfish. I feel robbed.I requested our money back so we could have another place and the automatic system just stopped replying. I really disliked this pl
Almudena B.
Aufenthalt von 5 Nächten im Dezember 2024
