2/10 – Ungenügend
Allison T.
25. Feb. 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
BUYER BEWARE…FIND ANOTHER HOST
BUYER BEWARE!!! Do NOT rent from this host unless you want to arrive at your destination with your entire family only to be told that, even though you booked this a year ago and confirmed the reservation twice with the host, the property has no record of your reservation. And if you are really lucky, you will spend the next 8 hours of your life frantically trying to find a place to stay for your family’s week long holiday vacation.
And when you try to contact the host as the man behind the property reservation desk subtly hints that it might not be her first time, you will just get a voicemail of a man speaking Spanish. No one will call you back or text you, so you will stand there totally embarrassed and reach out to Vrbo for help. Eventually you will get an email from her apologizing that …oops… there was a “software glitch” and that we can just contact Vrbo for other places to stay.
This woman should not be allowed to be on this site as she is doing it a major disservice. During the year, after having already booked with her, I saw another review like this and prayed it wouldn’t happen twice. But it did and clearly she learned nothing from it.
To Vrbo’s credit, they were very helpful in attempting to right her wrong. We thank them for the help they were able to give, but this left us in a major bind until the 11th hour when we finally found a comparable accommodation on the busiest week of the year.
Allison T.
Aufenthalt von 7 Nächten im Februar 2024
