Owner needs to be more involved with this unit. He told us he had a long term renter(a couple of months) that told him that he had cleaned the unit, and he took his word for it. He went to the unit the night before our arrival and discovered the QN size Murphy bed was broken. He sent a message on VRBO, 5 hours before we landed on Oahu, telling us the bed was broken but he thought it would be okay. He said we might need to put the pillows from the couch under the foot end to hold it up.
Upon our arrival, the bed was not okay, the unit was filthy and there were no amenities. We checked the smaller Murphy bed and found that it was broken, too. I called the owner and told him that my husband tried sitting on the bed and it collapsed. He said he could get some bricks to put under the bed and bring them to the unit but it would be a couple of hours since he was on the other side of the island. He, also, said they could pick up some dishes, after I told him we had planned to cook and there was nothing to cook or eat with.
Hours later, they showed up with bricks to put under the bed, a 3-piece skillet set, 2 bowls, 4 glasses, a 16-piece utensil set, 1 spatula, 2 sponges, and 6 rolls of paper towels.
There were 2 new towels, 1 new hand towel, 4 new washrags, new sheets and pillow cases on the QN Murphy bed, a new smaller blanket on the bed, and possibly 2 new pillows.
Unit needs a new microwave as the current one does not work. Stove cooktop works, but oven baking temperature is not accurate. There is not a coffee maker or coffee pot. Curtain rod for drapes over one of the sliding glass doors is broken. Both sliding glass doors have screen doors to let nice breezes in. Unit has an A/C that works well.
Owner was easy to get ahold of and work with. He seemed to feel bad about all of the issues, wanted to know if we needed anything else and what he could do to help. He ended up reducing the nightly rental price because of the issues; reimbursed us for dishes, cleaning supplies and other items we purchased for the unit; and refunded the cleaning and insurance fees. Unfortunately, we didn't gain back any of our vacation time that was spent shopping for and cleaning the unit.
The Makaha Valley is very beautiful and is away from all the craziness of the city. Everyone at The Makaha Towers was very nice and personable. Owner said he hoped we would come back to Makaha and promised the unit would be better. We look forward to seeing this!!