4/10 – Schlecht
Kimberly M.
13. Feb. 2025
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Apartment wasn't ready on agreed date
My husband and I reserved a 2 bedroom apt at Parque España 21 for Feb 6-Feb 12. We reached out on Feb 4 to make sure our reservation was confirmed. We received an email back that the apt would be ready. After a 6 hr flight, we arrived at Parque España 21 at 10pm and went to apt #102 and put in the access code. It didn’t work. We tried multiple times. I contacted the superintendent and it still wouldn’t work. He had to call another person. After 30 minutes, he tells us that the apt won’t be ready for us that night and suggested we take an uber to another Wynwood property at Alfonso Reyes 53, apt 605B. We are exhausted at this point. I don’t have an uber account so I had to call my daughter who we were visiting and she called an uber to this new location. We finally arrived there and went up to apt. That apt was not what we signed up for. We stayed the night there but did not want to stay there for another night. The next day we started to look for other places. We were eventually told that the apt at Parque España 21 would be available for us that day, Feb 7. So we packed our clothes up and moved again to Parque España 21. This time the access code worked. That’s what we had to go through on the first 2 days of our trip. This was a ridiculous situation. I want compensation for the uber rides we had to pay for and I would appreciate some other reduction on our bill for the stress that you put us through. We are very disappointed in the service we received from Wynwood and VRBO.
Kimberly M.
Aufenthalt von 6 Nächten im Februar 2025
