6/10 – Okay
Rachel K.
27. Okt. 2023
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Big hassle
The contract says I cannot give under 4 stars. Ummm…what?! Had this property been maintained, it would probably be a great place. Most of it is minor (a little paint, a magic eraser or two, and a screwdriver would take care of 90% of it!), but the contract was ridiculous (with several grammatical errors), and I spent over an hour of my short vacation taking and sending 92 pics of all the issues in an attempt to avoid being charged for the various problems. I received a request a few hours before checking for a picture of my signature and credit card. I was very uncomfortable doing that via email or text. There was some back-and-forth, but eventually they said that I didn’t have to do that after all. Ummmm…?! I spent an ridiculous amount of time looking for light bulbs, batteries, etc. per owner request.
Marks all over the walls, carpet, etc., Chairs were filthy, missing parts of closet, nasty and stained linens/mattresses, only 5 towels for 5 people for 5 day stay ($30 charge for more), no change available for the ancient washer and dryer down the hall, missing pulls on dressers, loose doorknob, neither TV would work (be careful, they will charge you $75 if you mess with anything!), bathroom vanity falling apart, lack of care in replacing hair dryers, only 1 dish towel for 5 days, and my young daughter found a single pill on the floor in the second bedroom (we assumed/hope that it was just a Tylenol, but thank God my oldest found it before my younger ones!!!!).
Rachel K.
Aufenthalt von 5 Nächten im Oktober 2023
