4/10 – Schlecht
hbnembhard
5. Jan. 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
5-star views, 2-star service
This was my 10th trip to Jamaica and 7th stay in a private villa. Our group of 9 spent 8 days at Destiny Villa during peak season (Dec 27–Jan 4). While the property is beautiful and the staff kind, the management was disappointing. The property manager doesn’t live in Jamaica and doesn’t oversee operations or guide the staff, resulting in subpar service. Housekeeping was minimal. Towels weren’t replaced regularly, beds were only made once, and laundry service was lackluster—personal items came back unfolded in plastic bags. Meals, often highlights of Jamaican vacations, fell flat. Main dishes like kingfish, lobster, and pork were overcooked. While vegetables and rice were adequate, the overall dining experience was underwhelming. Shortages of fresh fruit and eggs, partly due to Hurricane Beryl and the holidays, could have been resolved with effort. We relied on local relatives for items like ackee and lychee, highlighting gaps in planning. The property itself was in good shape but lacked regular upkeep. Broken glass littered the path to the beach. The owner’s dogs barked at night, and one persistently followed us on walks. Despite living next door, the owner showed no interest in our experience. That said, we enjoyed our time together—laughing, relaxing, and making memories. However, for the price, the lack of attention to detail and poor service make it unlikely we’d return. Destiny Villa has potential, but it needs proper management to deliver a truly exceptional stay.
hbnembhard
Aufenthalt von 8 Nächten im Dezember 2024
