4/10 – Schlecht
James B.
14. Okt. 2024
Gut: Kommunikation und Lage
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
The effort is there...
I think that the owner is trying but he is in above his head. The house is advertised as a 5 bedroom, but only 3 bedrooms on the interior and the other 2 you have to access from the exterior of the property. The owner was apparently doing construction to the property and had construction supplies outside and helped himself in and out of the property the entirety of our stay...he would just walk in! He's charging over $2K a night with all the fees and we didn't have hot water in one of the showers for the entirety of the stay, we lost hot water to the entire property for a day and a half, the place is infested with spiders, the upstairs shower leaked, we're American and had no idea how to run their European dryer (zero instructions provided on how to operate the home), there are other rentals adjacent to this home and people there thought that our rental was a common area and would just walk into our place, the electrical didn't work properly (lights would hum and then turn off and on by themselves), the bathroom sinks were a nightmare with their own independent hot and cold water spouts making it impossible for warm water. I could go on and on...The location of the place is perfect and Iceland is the most beautiful country I've ever been to (expensive but gorgeous). It's obvious that the owner is not versed in guest services or what guests expect. It's a shame bc the place could be perfect with the right management.
James B.
Aufenthalt von 6 Nächten im Oktober 2024
