4/10 – Schlecht
FW D.
19. Juni 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
I Spy...
First of all the listing is accurate as the place is clean decorated nicely, and comfortable. Everything works and is in order. The problem with our stay began as a simple mistake that was made by an intern at the nonprofit I volunteer with. The intern who made the reservation accidently did not provide the information about the working dogs traveling with us for their competition. Ok, simple fix with a phone call? Right? Well this was a complete disaster as while I was in competition with my team, my phone was literally blowing up with phone calls almost every 15 minutes. My hands being full and myself being extremely busy, I was not able to answer my phone for at least a few hours till the break. Once I saw it was a combo of VRBO & Earl, I handed the phone to my husband to see what the MAJOR emergency was. All it was is that we had dogs in the house (which allows dogs) but it was not disclosed. Also there was more than the limit and this was just a mistake when booking by an intern helping out for school credit. I was not expecting anyone to know this but how about give a person a chance to respond within a reasonable time frame! Then it was disclosed that this was noticed via security cameras. So that immediately made us feel as if our privacy at the rental was completely violated. Needless to say the rest of our stay was uncomfortable. There was no dispute of dogs once we knew the issue however, Earl had to send pictures of us to VRBO. Completely unnecessary & so creepy!!
FW D.
Aufenthalt von 2 Nächten im Juni 2024
