2/10 – Ungenügend
Saiyidah P.
2. Mai 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Renters Beware
This property listing is fraudulent. Photos 17-25 are of a completely different property. The unit is EXTREMELY small and the property very much unkempt. There is no central heating or air, there is only a window unit. There are numerous cats roaming the property which is very scary at night because you are just hearing rustling in the bushes. The exterior patio areas are very out of date and we’re unsuitable for lounging. The check in process is in no way easy and you will need to contact the owner directly for a step by step check in. If you are arriving at night this may be even more difficult because the pathways on the property are not well lit and the property itself is somewhat like a labyrinth. The property manager was not understanding at all (obviously he is aware of the condition) and he will not refund you. If you mention other negative reviews he will instantly become defensive and remove accountability from himself. We left the morning after we checked in because it was so grossly misrepresented and he didn’t even want to refund us for the unused days. If we hadn’t arrived so late we would have left that night. VRBO support is also very poor, mainly due to language barriers. They had stated they that the property manager must process refunds from their dashboard while the property manager maintained that VRBO would handle all refund processes. It seemed as if the manager was just giving us the run around instead of having some integrity.
Saiyidah P.
Aufenthalt von 8 Nächten im April 2023
