8/10 – Gut
Beaulieu J.
2. Aug. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
A splendid vista
If you don't mind being in the middle of nowhere, this is the place to be. The Fundy Bay, right in front of the house, offers a beautifull environment that keeps changing with each hour of the day.
The house was the most equiped we ever rented. Everything you may need was available.
A VERY LOW point goes to the entry process. At 8:00 am, the day we were to get in, I sent an email to Tristan asking for the entry code. At noon, not having received any answer, I called his office. In between noon and 4:00 pm, I called 15 times before someone actually answered. When Tristan finally came onto the line, he told me that on Monday there was only one person at the office to answer the phone. As I expressed my frustration, he told me that his agency was in charge of more than 5000 houses and that I had to accept they were busy with other clients. Hey, if you have such a large number of properties to look after, staff your office accordingly. This man, even asked me if I would keep complaining or would start enjoying my stay. I told him, my very legitimate concern: being able to reach him quickly if in need of assistance during the week. Which rapidly turned out to be the case, as I found out that the BBQ gas tank was empty.
We have rented houses and apartment in several locations in America and Europe, never have we experienced such a bad welcome. J.P.Beaulieu
Beaulieu J.
Aufenthalt von 7 Nächten im Juli 2024
