2/10 – Ungenügend
Randall C.
7. Okt. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Sad Decline
In the three years that I have been using VRBO I have never had to leave a bad review, however I feel it’s important to be honest and forthcoming to prevent any future potential guests from experiencing the nightmare I experienced.
In April 2023 I stayed at this exact location and when it came time to visit again I specifically chose this location due to the previous positive stay. What I discovered this time was a location that was not well maintained, a dishonest host and conditions that were barely tolerable.
1. I needed to make changes to my reservation and requested well in advance for which the host agreed, yet asked to make the requested changes.
2. There is NO HVAC in the home. Rather there are floor units on rollers which are duct taped to the windows. Upon arrival, the main living area “tube/vent” was lying on the floor, home was hot. I had to purchase my own duct tape to reconnect the unit to the outside. That part of the home never fully cooled down.
3. I was provided four towels for a 15 day stay with no hand towels/washcloths.
4. I was provided one roll of toilet paper for a 15 day stay.
5. Three months before I arrived, I requested access to laundry facilities and was approved. Upon arrival, laundry room was locked.
6. ANTS, ANTS, ANTS!! Housekeeping failed to clean behind a blender on the counter and returned one evening to find the entire cabinet covered in ants and totally black-area. I purchased some pest spray that helped but never fully eradicated
Randall C.
Aufenthalt von 19 Nächten im September 2024
