When we arrived, the entire home had a very musty odor. We opened the windows to try to air it out. We bought air fresheners to help, but it still had an odor in the 3 days we stayed. The outdoor decks had a bunch of leaves that had been there for a while, so we cleaned them off with a broom. We found mouse droppings in the utensil drawer after using them to eat. After seeing that, we washed everything to ensure they were clean. The comforter in the master had a large stain on it, not sure if it has always been there or not washed. We tried to use the propane fire table on the deck as advertised, but the tank was empty. The water pressure is very low; unsure if that’s resolvable. The downstairs area was always warm and never really cooled off at night. The property wasn’t walk-in ready or clean when we arrived.
We notified the host of all this and even sent pictures of the concerns we mentioned. They offered to give us a discount on a future visit, but we told them that we would not be coming back there to visit as it was just for an event we attended within the community, and we are from another state. We told them that a cleaning fee refund would be appreciated if they thought it appropriate. This was when their emails got angry, and they accused us of threatening them. We were told not to contact them again; the husband replied that our concerns were crazy and to get help. I've never had a bad experience with VRBO or any VRBO host in all the years I've used them.