4/10 – Schlecht
Jeff S.
10. Apr. 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Fell Short of Expectations
We were excited about our stay at this house, as it checked the boxes on a lot of our need and wish-list items. The descriptions are on point in regards to number of rooms, king-beds, bathrooms, etc. And the access to the beach was great (second time staying in this area and the beach was great both times). The kitchen has plenty of dishware and cooking utensils, which exceeded expectations.Where our expectations fell short was the overall cleanliness of the property, quality of furniture, and communication from the management team. We took quite a bit of time wiping down the kitchen, cleaning food/dirt off of the couches, and washing dishes. It looks like the house could use a deep clean (perhaps it wasn't used much over the winter months?) and it did not present well when compared with the price-point of the house. When we arrived the pool was covered in grass clippings, and did not appear to be filtering correctly (water stayed pretty stagnant compared to the pools next door). We called to request this to be looked at, and was told a ticket would be made. No follow-up had happened by Friday afternoon, so I tried to reach management via the Vrbo app. I received a call from management on Saturday morning, and was just told they will note to have the pool cleaned after the lawn is cut in the future, which provided no help for our us. The pool was a reason we chose this property over others, and we never got to use it. Would expect a lot more from a property like this.
Jeff S.
Aufenthalt von 3 Nächten im April 2025
