Although the condo was clean, the wifi did not work for my families visit. Although my husband tried to text the owner for assistance, he was met with insults and no help. My husband did not have wifi or cell service while in the condo so was unable to call the owner for assistance. The owner said we were breaking the house rules of not contacting him during the visit by text, but my husband had no other way to reach him. The owners suggestion was to drive to the nearby casino and use the internet in the parking lot. My husband is legally blind so this option was not viable. My husband was promised that the internet worked. Upon checking out, my son received an angry call from the owner saying he needed to learn how to communicate. In addition, he said his maid was asking for more money to clean the condo since it was left such a mess. My son assured me he followed the checking out instructions and left the condo clean. When I returned the owner's call Friday night, he called my husband and son liars, thieves and trash. I asked him to send me photos of the condition of the condo, but he did not. After calling the Mesquite Police Department, they recommended we return and take our own photos. We live on the East coast, so how were we supposed to protect ourselves. The police understood that we felt like we were being scammed of our deposit as well as the extra $65 we spent on internet. We technically had the rental until Saturday so the police agreed it was in our best interest to take our own photos. When my husband and son returned from the Las Vegas Airport which was a 90 minute ride each way as well as another rental car charge, they asked the neighbor whom the owner communicates with to accompany them into the condo. The condo was spotless with no items missing or damaged. We have the video. The neighbor confirmed the maid had only taken the usual hour that it normally takes to clean the condo. I know from now on, we will take detailed photos and videos of any house we stay in as well as videos and photos upon departure. Never had I expected to receive this type of treatment.
