4/10 – Schlecht
Kristin D.
21. Feb. 2025
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Property was not clean, host forgot about our arrival
2025 was our second time booking this property as we stayed here last year for the first time. The location is in a great location and fits our family’s needs for a 4 night stay. Unfortunately our experience this year was terrible. Check in was at 3pm and I had to message the host at 3:01 for the lock box code and arrival instructions that he never sent. When we arrived at the place, we realized the whole place was a mess. The beds were unmade, there were dirty towels on the floor, counters were dirty. It was clear no one had been in to clean the property since the last guests. I message the host right away. He apologized but then suggested he will give us a refund and we find somewhere else to stay since the cleaning service hasn’t come and he was away on a trip to Panama and didn’t think he could arrange cleaners to come. It was snowing and a holiday weekend and there were no other vacancies available in the area for the time period we needed. The host called a friend to come clean the apartment and while we were so thankful she was available, it was clearly a rushed job and when we arrived back at the property there were hairs on the made beds and pillow cases that lead us to believe the sheets hadn’t been cleaned. At 6pm when we got back to the property we had to strip the beds ourselves and did laundry. We never heard from the host again. I currently have a ticket open and expect a refund for our stay. If we had any other option we would have stayed elsewhere.
Kristin D.
Aufenthalt von 4 Nächten im Februar 2025
