Communication with owner was great, they even worked with me on a partial refund for a shorter stay, only a week before arriving. However, it was close to the convention center, which I needed, but the neighborhood is not great. I was originally supposed to stay by myself and I am glad that I did not! The house itself has everything you need, a/c and heat worked great, beds were comfortable, but the house has some structural issues, as you feel big dips in the floor when walking through. The texture on the ceiling in the hall is falling off, and the owners put the washer/dryer in the small bathroom, which leaves a VERY small opening to get to the toilet. I had to turn sideways and suck it in to get through, god forbid you be in a rush or need to get sick, you might find yourself in a pickle. All in all, it was ok...