2/10 – Ungenügend
Michelle W.
16. Apr. 2025
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Not worth the price!
Upon arrival, we noticed that it was 76 degrees in our condo. I contacted Southern Vacation Rentals and they were quick to reply. They sent 4 box fans and stated they would contact a repair service. This took a day or two for the repair company to come. It was found that a part was broken. They offered to send us to a different unit. However, the unit was not at Silver Shells. It was a mile down the road and we would Not have access to Silver Shells. We traveled from Ohio with 6 other families who were all staying at SS. Leaving the resort was NOT an option for us. The unit did not get repaired until the last day of our stay. This caused the unit to smell terribly because of the lack of air flow. We were compensated a small portion of the amount but we truly felt that we deserved to be compensated more for the inconvenience we experienced. Also, the room was not clean. We found fake eyelashes on the bedroom floor, blue soap in the shower (which led us to believe that they were not cleaned, and our feet were dirty almost immediately. I hate to complain but please read all of the reviews before you book this condo! Compared to the other condos at SS, ours was very outdated and we paid more than they did. I will say the view was amazing and Southern Vacation was quick to respond.
Michelle W.
Aufenthalt von 7 Nächten im März 2025