8/10 – Gut
joe s.
12. Apr. 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Villa needs updating & housekeepers lazy
The recommended chef Lilia was the best part of the stay but we paid extra for that. She is simply amazing!
The villa itself was beautiful when it was built but at this time it needs some updating and cleaning. There were issues with water pressure and temperature, in some bathrooms our guests could not take showers because the water stank like sewer. The jacuzzi tub in the master doesn’t work. The floors of the Villa are filthy. The kitchen is outdated. The front steps never get swept. The manager was very slow to respond. The listing has a butler listed but there was a lazy house keeper who mostly stayed on the phone or start cleaning late into the day. We had to ask for pool water to circulate all the time and for the pool to be washed. We had to ask for pool towels to be washed, for extra bath towels and even toilet paper because it wasn’t being restocked. We had to remind the housekeeper to keep the doors locked but the security guards did have presence on the beach at night. The view from the master snd ocean from bedrooms is amazing but the beach is not peaceful as boat would dock right in front and play loud music. We didn’t thousands for our 8 night stay but the vacation was not luxury at all. I feel we deserve partial refund.
joe s.
Aufenthalt von 8 Nächten im April 2023
