4/10 – Schlecht
Denise S.
28. Juni 2024
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
What we saw was not what we got
Our property manager/host Julian was super quick to respond every time I reached out. Before I booked, he said there was only 1 step into the home in front so it should be accessible enough for Mom who is not stable on her feet.
When we arrived to the house after an 8 hour drive, it was easy to find and conveniently located. According to the pictures on the listing, we expected a warm, light, bright and welcoming home. Unfortunately, that is not was we walked into!
Instead, there was uneven ground/flagstone and a couple of steep steps into the home. Upon opening the door, the strong musty, smoky smell hit us so hard I got an immediate headache. We noticed the interior was dark and drab. There was nothing welcoming about this property. There were broken blinds, holes and a buckled seam in the vinyl flooring, holes in a door, a dirty fridge and microwave, an overhead kitchen light that was working about 10%, a dirty laundry room with a full-size ladder in it and a run down shed in the back. There were no snacks/water bottles like in the pictures.
I messaged Julian immediately to explain we wouldn't be able to sleep there due to the strong odors and booked a hotel room. He agreed to refund us if we canceled which the VRBO system wouldn't allow. We later resolved with VRBO/Julian.
We believe that Julian wasn't aware of the condition of the property and feel that it needs to be updated before renting out again or to disclose/update pictures to reflect the current status.
Denise S.
Aufenthalt von 3 Nächten im Juni 2024
