2/10 – Ungenügend
Brooke H.
7. Juli 2022
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
ROACHES, MOLDED COFFEE GROUNDS, TRASH OVERFLOWING
Roaches, molded coffee grounds left in the pot, outdoor trash cans were over flowing when we arrived. I have pics to prove it. It was obvious that the management team, Plushyhost, had not made sure this house was ready for occupants and probably hadn’t even been there in a long time.
The only good thing was the management team was quick to answer emails and text. They only offered to send a cleaning crew out, but at that point we had cleaned up the roaches and bought a new coffee pot. I did ask for another outdoor garbage can to put our trash in, but never got one.
FALSE ADVERTISING as well. The property description says “ direct access” to your own “private dock” with use of all “amenities.” Of course that is why I choose this place because of the direct access to the water and dock. BUT NO - after I booked it and could not cancel, I received a list of rules that included “the dock and boat slip are not permitted to be used during guest stays.” Nowhere did it say this in the listing or rental agreement. I would but have stayed there to begin with if I would have known that.
The management team has yet to make this right. I have asked for my money back minus the utilities used while my group was there. I felt like this was fair considering the neglected condition of the house and false advertising. I would have left but all hotels in the area were booked and could not accommodate my party due to a very large baseball tourney in the area.
The management team has not reimbursed me, but only says they are reviewing my request. It has been over a week since I stayed there. I am getting the run around by a poorly run company who falsely advertised this property. DO NOT rent this property or any VRBO run by PlushyHost.
Brooke H.
Aufenthalt von 5 Nächten im Juni 2022
