6/10 – Okay
Sarah C M.
29. Juli 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Lots of potential, but poorly cleaned between guests
Lots of potential, but our stay was not 5-star quality. Bottom line: cleaning & maintenance need to be thorough & properly monitored. The pros: the host was responsive, the condo was spacious, outdoor shower was good, & the beds were SO comfortable. The cons of our stay: there was a serious pest issue due to lack of cleaning in the kitchen; fridge & freezer contained food left by previous guests, & shelves were sticky & grimy; dishwasher was full upon arrival making us unsure of the cleanliness of dishes inside; the master BR’s tub was clogged so badly that it took over 20 mins to drain; the sink in guest BR was fully clogged; a dirty toilet plunger was left in the guest BR on a dirty paper plate. A foul smell was in the guest BR for our full stay; we couldn’t find the source; VERY moldy shower liner (maybe the reason for the odor?)
We: 1) bought ant traps, Draino, air fresheners, & cleaning supplies to try to manage everything above; 2) emailed host with all the issues; 3) ALL used 1 bathroom due to smell & mold. The host: 1) assured us cleaning staff did their job (clearly not) , 2) offered pest control/cleaners to come (we declined to avoid disruption to our vacation); 3) offered to pay for things we bought but then never paid; 4) didn’t offer any refund despite all the issues. Good effort by owners, but clearly not consistently involved in guest turnover procedures during the summer. If corrected, the property & stay could easily be rated 4-5 stars.
Sarah C M.
Aufenthalt von 7 Nächten im Juli 2024
