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2/10 – Ungenügend
Molly H.
23. Juli 2024
BAD Mouse Problem, appliances out of service
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a terrible, active mouse problem - they were everywhere, droppings found all over the kitchen, bathrooms in dressers, in beds. EVERYWHERE.Washing machine improperly hooked up and flooded (mgmt company actually yelled at me for calling them to report this, saying it didn't deserve emergency service and I could handle it myself). So we couldn't wash sheets, etc. covered in droppings. Dryer there but never hooked up.Internet didn't work upon arrival, but I got service myself from Norvado and fixed it (after a couple of days of the management company saying they were working on it).Basement bathroom covered in mouse droppings was never cleaned while I was there, so we had to use bathtub of neighbors and others along the lakeshore to bathe kids.Description was pretty inaccurate. If you're familiar with Lake Owen, this is across the street from Villas, not part of Villas. Though they say often that very little is provided, there are actually plenty of bathroom towels and dishtowels, new sheets, and comforters on all of the beds. The kitchen is well appointed, and there is soap in the bathrooms (despite the management company saying there is not). First floor couch, beds, and dressers are newer! Rental managers hadn't done any recent cleaning, tons of lights out and smoke detector out, no seasonal outdoor cleaning. Generally, looked like the owners made some investments, but that the management company wasn't keeping it up for renters.I'd stay again only if there were a new rental agency managing this, and they could confirm NO MICE.
