2/10 – Ungenügend
Becky F.
13. Sept. 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
Walking on eggshells!
We started the trip with a 20 min call AND an in person overview of the owners list of rules.
During our stay we accidentally spilled an electrolyte drink on one of the chair cushions. We were following the rules and had the chair covered with a sheet, however some liquid seeped through.
There was no stain, just a demarkation of the liquid. We followed the chairs cleaning instructions, using a soft cloth and water.
When we checked out, we told the owner exactly what happened and how we treated it- we were cautious of not using harmful cleaning agents. A dry cleaning was all it needed.
A week later, my credit card was charged without authorization for $900 for an entire chair replacement. We did not receive any before or after photos, or the cleaning report that she claimed to have, along with proof of chair costs, even after requesting.
During our walk through, the manager pointed out a previous renter damaged the tile. The tile was not replaced- it was glued back in place. It feels like this owner is taking advantage of renters and VRBOs policies.
BE CAREFUL RENTING HERE!
Becky F.
Aufenthalt von 3 Nächten im August 2024
