6/10 – Okay
Laura S.
17. Juli 2023
Gut: Kommunikation
Verbesserungswürdig: Check-in und Genauigkeit des Onlineauftritts
Be sure to ask about the pet fee
Full disclosure, we are new to VRBO. Perhaps we just don’t know the process.
We booked for 2 adults and 2 pets. Paid the nightly rate, cleaning & service fee.
2 months later, we asked for check in instructions. The property wanted my credit card info (emailed directly to property) and approval for EXTRA $X00 pet fee. (not disclosing amount don’t want review removed)
Wouldn’t property be required to disclose all fees prior to the cancellation period? They KNEW we were bringing pets. Why wait until 3 days before to disclose the extra fee?! On principle alone, I can’t believe VRBO allows this.
Additionally, several issues w/ property:
• Garbage disposal would not turn on & severely LEAKED from bottom.
• They had bucket under sink to catch the stinky water. We dumped the stinky water in bathtub a few times a day. We basically couldn’t use the kitchen because of the sink.
• The washing machine was unusable. It would become off balance every time, sounded like it will go through the wall.
• The bathroom sink was slow drain, thankfully there was a plunger, but seems ridiculous we had to plunge our sink every day.
• There was visible dog hair on couch and floor. I only mention this because of the hefty cleaning fees to “sanitize” the unit. They wanted $X00 total for cleaning fees (and we have hairless cats, lol) 🙃
We like the extra space of having a few bedrooms but honestly we will just get a suite at a hotel…the price is the same after all the fees.
Laura S.
Aufenthalt von 5 Nächten im Juli 2023
