4/10 – Schlecht
Terri J.
8. Jan. 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Cleanliness & Communication Were Lacking
The property itself was as advertised and had all the space we needed for a family of 4 (my husband and I plus my college-age daughter and HS-age son). The location was great and very close to everything in Pigeon Forge.
However, our stay started off on the wrong foot as the host didn't communicate at all with check-in procedures. I looked at my Vrbo emails and realized Vrbo hadn't received the usual info ahead of time either. We had traveled several states away and I had to message and call to get the code to get in. We were starting to panic as it was Christmas Eve and it was less than an hour before check-in time and we had never received a single message from the host. Not ideal.
As others have said, the house was dirty upon check-in. There was hair in the kitchen sink and bathtub, the bathtub drain was completely full of hair and the toilet was dirty. I also had to clean out the fridge as food had been spilled in it and not cleaned up. The vaccuum was left out and not emptied, etc. The host refunded our cleaning fee and said they're changing mgmt companies, but this was our experience recently.
We also found the linens lacking compared to other places we've stayed. I would suggest bringing bath towels as the ones provided are very thin and not the best quality.
We had a lovely time in Pigeon Forge and the proximity to town was great, but we wouldn't choose this particular property again.
Terri J.
Aufenthalt von 6 Nächten im Dezember 2023