The photos online accurately represent this house, it's really lovely...the rooms are spacious, and well appointed, and the bunk rooms for the kids are amazing!! The pool and hot tub were wonderful and got a lot of use during our stay. That said, there were a few minuses...there are no hand rails on the hot tub, and it is quite a step down for anyone older, or with balance issues...the patio furniture was rickety and falling apart, and several of the games in the arcade did not work at all, which was disappointing. The downstairs master bath was spacious, but the shower was ridiculous....the shower head is a joke, especially for a house of this calibre. Also there are no shelves, niches or towel bars in the shower, so its a mystery where your toiletries are supposed to go......I used a plastic tub turned upside down and set inside the shower to put our toiletries on. The kitchen is nice, the stove and refrigerator worked wll, we were provided with starter products to get us through until we could shop. Our stay here was a real joy, and despite a few minor issues as stated above, I would be happy to stay here again. The resort itself is lovely, nice and quiet, and we felt very safe and secure. The towels were nice and there were plenty of them, and the house was mostly pretty clean, although not pristine. There were dishes and pots and pans, adequate for our needs for sure, and even a high chair and playpen, overall a very very enjoyable experience. Also, I did not contact the management company about the games in the arcade, there were still plenty of things for the kids to do, so i can't say whether or not they could have remedied that situation. I do feel they should have already been aware of the state of the patio chairs, since some had already been removed and stacked out of the way...but I did not make them aware personally.