2/10 – Ungenügend
Ivan N.
13. Jan. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Property was double booked!!!
After traveling through airports and by car for over 24 hours we arrive at this property only to learn that it had been double booked. one trough VRBO and another through a competitor. We tried to make contact with the host and local property manager but with the little that could be translated we were told that they were unaware that the property was on VRBO and said they didn't know what that was. After spending 45 plus minutes with a VRBO representative being charged .25 per minute for the phone call the owner or property manager in the US was reached and he proceeded to help us find a place with a neighbor. This person was very nice and accommodating but the unit was not furnished or prepared as a short-term rental. We had to stay out for several hours while it was cleaned, did not have hot water for one and a half days, had a live scorpion in our beach towels and had none of the usual essentials as a short-term rental, e.g. soap, basic cooking spices, laundry... Again, this neighbor did a great job with what was available, but it lacked the essentials that we were accustomed to in a VRBO. The owner said they did not know they were on VRBO, so they will probably not receive this and VRBO said that we were not charged but I do not see a refund on my card so...
Ivan N.
Aufenthalt von 5 Nächten im Dezember 2024
