2/10 – Ungenügend
Ryan V.
6. Apr. 2025
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Avoid this property and avoid Vacasa Managed Properties
Do not say here. Horrible management and horrible owner who neither fixed our problems nor compensated us for our horrible stay. Zero toilet paper in the 3 bathrooms. Zero paper towels in the kitchen. Zero facial tissue in the house. Zero dish soap and zero sponges to wash dishes. 1 wash cloth for 6 guests to shower with. The cornhole set is trash. It has been melted by the sun. Cornhole was unusable. It smelled like cheap Tijuana cleaning spray when I first walked in. Got better after opening the doors and windows. I messaged the VRBO booking contact 3 minutes after first entering the property and they told me they were sending someone to bring the missing items. 3 days, dozens of texts and emails, and 6 different property management workers later, we received none of the missing items and no compensation for our trouble. I will never stay here again. I have told everyone I know that Vacasa property management company made me go to the store to buy my own basic supplies. After a 6 hour road trip with six people, walking into a house with zero toilet paper is a major problem. Advising management you need help and getting nothing is a major problem. I have rented through VRBO for over 15 years and this has been my only bad experience. I will avoid Vacasa at all costs from now on. They sound friendly and are very good at having 6 different people reply to my texts and emails but failed horribly at delivering on their promises.
Ryan V.
Aufenthalt von 2 Nächten im März 2025