Phoenix West II was beautiful and spacious and had all the amenities exactly as pictured. The beach was lovely, and our grandchildren really enjoyed the pool and hot tub area. Our unit, 903, was incredible, and we fell in love with it immediately.
However, there were some problems that will keep us from coming back. First, there were problems with the condo, and there was no one on site to fix them. The TV in the Master Bedroom and Living Room did not work, one toilet would not flush, and another toilet sprayed water out the side when you flushed it. There was no bedding for the pull-out couches in the living room. We were told by the front desk that we had to contact the owner about these problems. A plumber came out the next day at 1:00 and did not have the parts to fix the toilets, but at least got them going. My daughter-in-law finally got the TV’s working. My husband and I slept under beach towels so the kids could have the comforters.
The biggest problem was the parking. I read reviews after I made our reservations stating that only two parking passes are issued per condo. I called VRBO to cancel our reservation because that was a deal breaker. I was ASSURED that we would have NO PROBLEM getting the third parking permit this time of year. I was also told that the overflow parking was “right across the street.” We were instructed to take our third vehicle to an unsecured gravel church parking lot 3.2 miles away that cost more than the condo parking! We saw no reason for this because both the 8th and 9th floor were only half full all week. We later learned that this is an HOA rule, not a Phoenix West II policy. I was then told by another guest that they had to pay for two parking permits, even though they only needed one. As well, the first three floors of the parking garage were blocked off the entire week for maintenance. Why wasn’t that scheduled for January and February instead of over the holidays? It is asinine to rent a unit that occupies 14 people, and then only allow 2 parking permits. You cannot fit 11 people in two vehicles, let alone 14.
The area is beautiful, and our grandchildren had the time of their lives. The maintenance problems in the condo were annoying, but did not ruin our trip. The problems we encountered with the HOA parking policy, however, are unacceptable. We hope to return to the area again because it is AMAZING in so many ways. We will not be staying in a condo because of the parking.