2/10 – Ungenügend
Kristen W.
16. März 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Great place if not for the owner
As a result of the communications with the owner, I left my stay at this property feeling disrespected, insulted, and helpless. Not exactly the feeling I was hoping for during my family vacation.
The apartment was exactly as pictured. It was clean and well equipped. Including a towel to wipe dog paws. There were even additional items we did not expect. A nice pack-n-play and blow up mattress. This made our stay very comfortable. If everything had worked perfectly and we didn’t have to reach out to the owner, then this would be a 5 star review.
When we arrived to the property, we could not access the building. The code given would not work and no one would answer the emergency phone number with repeated attempts. We had nowhere to stay the first night. When the owner finally responded the next day, there was no apology. Instead we were accused of not being able to enter a code properly. We tried everything related to that code before bailing and finding a different place to stay with our family of five and dog. No small task. We gained access to the property on day two with a “back up” code. The owner has reluctantly offered a partial refund for the night that we were completely unable to access the property. Additionally, during our stay the Wi-Fi never worked. That meant no remote working and no Hulu entertainment. Several difficult interactions later, the owner told us that it was “out of his hands”. Even with video of these challenges, the owner would never admit fault nor fully remedy the situation. We will not be staying with this owner or the property group ever again. Too risky.
Kristen W.
Aufenthalt von 4 Nächten im März 2023
