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6/10 – Okay
Jessica Z.
21. Jan. 2022
Home was nice but cold
Home was small (1200 ft2) but comfortable and well appointed. House is walking distance from Clock Tower (it sits up a hill a bit so we dropped off kids in a car and then adults walked up/down hill). Lots of kitchen amenities (such as spices, cooking oils, etc). Furniture and beds were comfortable, linens were good quality. Nice hot water and water pressure. Only problem we had was with the heat in one of the bedrooms. It was set at 55 when we arrived and never was able to make it above 58. Vacasa sent out a tech who reported that it would never heat up on such a cold weekend (it was below zero at night) and that the heat should have been left at 65 by housekeeping so that it never got so cold to start. They told us there were no space heaters available to give us but alas, there was one in the house that they told us about last minute and we used. It worked well. Vacasa however, was not very helpful. I am chasing them down now because I left an AppleTV there. I had to pay them a fee to go look for it and a fee to send it back to me. I have to call daily to remind them to follow-up. It's very frustrating.
