2/10 – Ungenügend
Beth K.
2. Sept. 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Our Vacation nightmare
The house it’s self was great for our family of 8 – plenty of room for all of us and a short walk to the beach. Our youngest son was getting married that week and we knew that we would have visitors so I emailed the PM, BEFORE renting the house, about additional parking. She told me that additional parking was at the pool. After renting, I reread my paperwork where it said Additional Parking at the Pool. The first day, our son parked his car at the pool where it was towed costing $300. The security guard told us afterwards that we couldn’t park at the pool overnight – parking at the pool was only from 7am to 10pm. The driveway will only accommodate 3 vehicles and we had 4. Our oldest son’s family had to move out of the house and rent a condo – JUST TO HAVE A PARKING PLACE! The next day my son got a call from security at 7pm that they were towing his car again from the pool. It was 7pm NOT 10PM as we were told. We were hosting a Wedding Brunch for 15 people - I had cleared this event with the PM BEFORE renting. At 10:30am, we directed our guests to park at the pool but Security met us there and told us that parking was only while using the pool! There is nothing in the rental agreement nor was there ANYTHING posted at the pool stating this rule. That morning a brand new sign was posted saying that parking was for pool guests only! Our guests had to park down the beach, over a mile away. What was supposed to be a joyous occasion had turned into a COMPLETE nightmare!
Beth K.
Aufenthalt von 7 Nächten im August 2024
