2/10 – Ungenügend
Aditi B.
27. Nov. 2022
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
SCAM ALERT! Do not book. They will leave you STRANDED in bear-country!
This booking/ host and vrbo are scams. It’s the first time I’ve used vrbo and I have no intention of ever using vrbo again.
I had booked a 2 bedroom townhouse 1 month before my trip over thanksgiving weekend with friends (5pax) for 2 nights. A day before check-in I got a message from the host that they cannot provide the accommodation I had booked and were obligated to offer a comparable booking. Their “comparable” offer was - 1 standard bedroom and 50% refund. I spent 45 mins explaining how it was not possible to fit 5 people in a 1bed/1bath meant for 2 people. The host seemed to have 2 rooms available but just didn’t want to offer them both! I got frustrated and asked them for their final offer over email. I got an email with the offer of 2 rooms in the same property and a 20% refund.
We had a long day of travel and reached the property at 9pm. At check-in we were told that we only had 1 room. I called vrbo and they again asked to get in touch with the host and wait (at 9.30pm). The host texted me that they have changed the name and the reception should check me in. When I told them I’m at the property and they were not checking me in, they said they are calling the property owner. I waited at the property till 1 am (5 hours- which was 4x my flight time) and the host did not help up at all. I tried calling the host multiple times but no one ever picked up. The ONLY phone call I got from the host was at 10.57pm (~2 hours after I had reported the issue) and that was just to say, we’re working on it, give us 15-30 mins more. They did not get back at all after that or bother to respond on the app.
Vrbo’s “booking with confidence” is not guaranteed like they claim and if you’re stranded like I was, you’ll regret going with vrbo as (1) Vrbo didn’t agree to re- book us until 11.30pm (~2.5 hours after we had reported to vrbo. (2) Vrbo agents kept having “technical” difficulty. (3) At 11.30pm when we finally got connected to the re-booking agent, she asked us to self-accommodate and offered us 46.8% of our original booking cost for a last minute booking for 1 night. While Vrbo agreed to refund our booking amount, we were STRANDED without any accommodation for both nights & partial compensation only for 1 night! They said we would need to find something ourselves for the 2nd night (on thanksgiving).
This has been by far the WORST experience with any service provider I have ever had. My recommendation is to never use Vrbo.
Aditi B.
Aufenthalt von 2 Nächten im November 2022