We are reviewing with the email sent, that never received a response
As small business owners, there are things we like to know, and so we are sharing it all with you.
Lisa was a pleasure to work with leading up to the event. She was very attentive and answered a multitude of questions we had. Lisa was on vacation for our stay and left someone else in charge. The home was beautiful, very aesthetically pleasing, with perfectly appointed decorations and free from clutter.
Upon arrival as we began to look for all the supplies we would need it became apparent that a deep clean was necessary. The majority of what we needed was not in the correct places as labeled in the kitchen and when we found what we needed it was all dirty, slimy, greasy, as though the previous folks as well as cleaning crew did not wash dishes, silverware, pots, pans, serving bowls, crock pots, etc. At least one of the beds had dirty sheets as we explained to you. In the bunk room, one of our attendees played "guess the stain" on her bunk wall. The pool had no chlorine, was not vacuumed, and the filter constantly turned off. Outside was filthy, branches strewn across the backyard and deck, pool toys thrown around, and garbage was left from the previous tenant, forcing us to throw garbage on the grown and attract critters. There were balloon remnants, inside silverware and plastic silverware left outside as well. A party that no one cleaned up from. The mister leaked and was unusable, the local contact promised to come back and fix it and take out the garbage that was left from the previous tenants, which never happened.
The AC was a complete nightmare, downstairs was never comfortable. Half of our attendees slept in rooms that were suffocatingly hot or they slept upstairs on the couch. The front king room to the right downstairs had no AC air flow. When we texted the local contact the second time for the AC he didn't respond until the morning of our checkout.
Overall this was a giant disappointment. We are not sure where the figure of a $625 refund came into play, but that too is an epic fail.