8/10 – Gut
Makenzie H.
12. Nov. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Lovely Stay, but Exorbitant Fees
I stayed here with a group of friends, and we had an excellent stay. The unit was clean and attractive, with a lovely location. Upon check out followed instructions to the best of our abilities. We put all laundry in the laundry room, threw away all trash, washed all the dishes we saw, etc. However, upon arriving home that night, I was told we left the condo in a state that required an extra 7 hours of cleaning from the cleaners, and would have to pay for that. I asked for a receipt, and all it stated was the hours of work and the hourly rate. It was very rudimentary. Now, I fully understand having to pay extra if we had left the place in an unfit state, but that was simply not the case. While we may have forgotten or missed some small items, like running the dishwasher, we left the place in a good state. In fact, a condo of this size shouldn’t take 7 hours for any professional to clean, unless it had been trashed, which it wasn’t. The owner’s communication also changed in tone once this issue was brought up, not for the positive. I wish I had taken photos upon leaving, but I didn’t so it was my word against the owners. We had already paid a cleaning fee that wasn’t cheap. It was a very unpleasant experience to come home to, especially when we did clean thoroughly before leaving. I’d book with caution, and document everything should you decide to proceed. We did the work, and we paid for it too.
Makenzie H.
Aufenthalt von 4 Nächten im Juli 2024
