8/10 – Gut
jody w.
20. März 2023
Gut: Sauberkeit
Verbesserungswürdig: Kommunikation und Lage
Aves
Gorgeous property., however, not very accessible and confusing directions. The owner, Mike, lacked in communication, multiple attempts to contact for confirmation, checking in and directions was frustrating. 40 mins prior our arrival he notified me via VRBO messaging that our room wasn’t available and moved us to a comparable room. This was extremely disappointing as the room we booked 3 months in advance was more private, had upgraded features (such as outdoor showers, larger bathroom and a more private location) and the room we ended up with was not comparable, it was by the restaurant and pool, which was loud in mornings and a private party lasting well intro the evening, which wasn’t what we were wanting or expecting. He also decided that comping our breakfast for 2 days was considered a fair exchange as well. We were never given an explanation for the mix up. This is also a resort, so I’m guessing if you book thru VRBO you’ll get the same treatment. Because of the inexplainable issues and lack of customer service I’m ambivalent to recommend I’ll give it a generous 6 out of 10.
jody w.
Aufenthalt von 2 Nächten im Februar 2023
