4/10 – Schlecht
Kayla S., Alabama
5. Mai 2023
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
For what we paid, it could have been better.
For posterity, I'm posting exactly what I sent the property managers prior to our stay. If you don't want to read the entire thing here's the highlights:
- The railing was broken, and I ended up falling off the stairs walking to the dock from the house.
- The coffee pot and garbage disposal were broken upon arrival.
- There were no garbage bags or dishwasher pods.
- The dock was disgusting and looked like it hadn't been cleaned since last season.
I have to be honest, we were very disappointed with our stay. And before leaving a review, I wanted to bring things to your attention that I've noted below. There's a lot of negligence here for us having paid $2,000+
Upon arrival, we discovered that both the garbage disposal and coffee maker were broken, which was only compounded by my fall via a faulty railing. This could have been much worse, but thankfully I was able to catch myself and only suffered some deep scratches, bruising, and swelling. I called, and you did send someone right out, and he arrived an hour or so later. When he arrived, he discovered multiple broken railings that could have caused us further injury. He fixed what railing he could, brought a new coffee maker, and fixed the garbage disposal. However, the coffee maker still did not work properly, we had to tinker with the garbage disposal to get it to work, and we felt unsafe going down to the dock again.
We also were very unhappy with the state of the dock itself. The furniture was strewn about, and it looked like it hadn't been cleaned for the last few months. I do understand that it's the "off-season," but the weather was gorgeous, and we were looking forward to enjoying the lake without having to clean a space before being able to use it. We paid a $382 cleaning fee so did expect the entirety of the property to be clean. And when you add on me falling off the stairs during that process - it's just quite ridiculous.
We also were very disappointed to find the lack of garbage bags and dishwasher liquid. We ended up having to make two separate trips to town to grab both.
Kayla S.
Aufenthalt von 3 Nächten im April 2023
