6/10 – Okay
Teresa H.
3. März 2025
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
Aldea 6
The interior of the home was reported to be clean and well-maintained, providing a comfortable environment for occupants. However, this positive aspect was overshadowed by significant issues with the exterior of the property.The exterior of the home presented several hazards that led to a critical incident. The most pressing issue was the malfunction of the exterior lighting for the stairwell. Due to the lack of functional lights, one of our guests, a 72-year-old individual, suffered a fall down the steps. This unfortunate accident resulted in injuries to the guest’s arms and head and caused soreness for several days. Thankfully, these injuries did not result in long-term damage, but the potential for more severe consequences was evident.The primary factors contributing to the incident included:•Non-Functional Exterior Lighting: The absence of working exterior lights created a hazardous environment, especially at night, leading directly to the fall.•Inadequate Handrails: The lack of adequate handrails along the steps meant there was no support for the guest to grasp during the fall, exacerbating the severity of the incident.The fault for the incident lies primarily with the lack of maintenance on the exterior lighting and the failure to provide sufficient handrails. The homeowner, management company, and the complex all bear responsibility for these oversights.When the rental agency was notified about the lack of exterior lighting, the response was unsatisfactory. The
Teresa H.
Aufenthalt von 7 Nächten im Februar 2025
