8/10 – Gut
Rick M.
1. Juni 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Fantastic place, management needs improvement
Fantastic location, amazing high-tech compact amenities throughout, very fun space & decorations, big beautiful higher-than-everyone balcony/deck, well-equipped kitchen. Thank you!
Management needs improvement. Emailed instructions were not specific to the unit, and focused on what you should clean, how to not break things, and how to rebook for next year. Important info (like the location of "The Bank St lot" where you need to park after unloading, and that you need a parking pass) was in a packet in the unit. But we only found that later, what with multiple trips up and down 2 flights of stairs and trying to vacate the driveway. The in-unit info was good & helpful -- how about emailing *that* in advance?
The email also said "Most rentals do not provide linens or towels" but my email asking what about *this* rental (sent Wednesday before our Sunday arrival) wasn’t answered until Sunday morning (following a second message via VRBO). Please update the online listing to say 1) bring linens and towels, 2) the beds are queen-size, and 3) there's a tiny fun kid’s bed tucked away next to the double+twin "pyramid bed" (knowing that would have saved us some long kid bed negotiations).
We were also surprised by the requests to bring sheets and towels and sweep/vacuum the floors, requests we’d never seen in many similar rentals (with similar add-on fees). Maybe Cape May has different customs.
We couldn’t get the beach box open using the listed combination. And we’re still wonderin
Rick M.
Aufenthalt von 2 Nächten im Mai 2023
