2/10 – Ungenügend
Verifizierter Reisender
24. Okt. 2022
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
The "stay" that never happened.
We reserved this property months prior in preparation for a family wedding being held on a mountain top nearby. Fifteen minutes prior to our departure and as we were loading our vehicle, we received a call from the owner indicating she was canceling our reservation because she discovered an inoperable heating system and could not schedule a timely repair. When we agreed to rent without heat, she insisted temperatures were much colder then they were in our adjacent State, which was clearly not accurate given the forecasts and real time reports. Still, we acknowledged it could drop into the 30's at night and agreed we'd bring appropriate clothing and blankets. We explained we had no option for dog sitting at this late date and a cousin staying with us was flying from Ohio into Portland the next morning. Though I understand the owners concerns, she remained emotional and irrational refusing any form of remedy or resolve even turning down our offer to provide access and repair oversight when she balked at living three hours away from the rental. In short, she abandoned us in a very rural area with few if any lodging options. We were most fortunate to locate a cottage 40 minutes further west that also had two bedrooms and accepted dogs. They and their property were delightful, but we lost a nights stay and paid more, something the first renter showed no concern for. We understand emergencies happen, but there was no cause to terminate our reservation at the last minute when we accepted the condition of no heat. We suspect something more was behind the owners cancelation and for these reasons can not recommend booking with her. To post we were required to complete the ratings for various questions noting only two, "communications with property manager" and "overall rating" are accurate.
Verifizierter Reisender
Aufenthalt von 4 Nächten im September 2022
