2/10 – Ungenügend
Sami
23. Juli 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Disappointed is an understatement
To start off, pulling up to the cabin there is caution tape on both sides of the balcony.. very appeasing to the visitors eye. As you enter you are greeted by a toilet that leaks. The top level had no toilet seat, that was a visit from the maintenance. A third visit was because we had 1 remote control for all of the televisions in the cabin, a ceiling fan that didn’t work, and a leak in both the kitchen sink and bottom level bathroom. An early morning sound of a shop vac is great with a Mountain View. A cabin that sleeps 10, came with 3 towels, no sponge, the cabin had an aroma of cat pee, mold and fur in the rugs. A dust pan with no broom, we placed several phone calls to front desk and never once received any calls back. We sent out text messages, never got any replies. For someone with such particular check out instructions, we found pots and pans put away that were dirty from the previous guests. It seemed as if the more things broke the more they just added, we had 3 coffee pots, one of which leaked water all over instead of holding water to brew coffee. The water from the kitchen sink sprayed everywhere, and you knew it wasn’t a new leak because the wood was rotten and ruined, it leaked through the floor into the theatre room. The hot tub never went above 87 degrees, all in all this was one of the worst stays I have ever had. There were holes in the stairs, cockroaches came out from drawers. I have photos and videos of it all.
Sami
Aufenthalt von 4 Nächten im Juli 2024
