2/10 – Ungenügend
Kelsey B.
2. Jan. 2025
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
Poorly Maintained
We were very unimpressed with the poor upkeep and management of the cabin. When we arrived, the coffee maker and fire extinguisher were missing and I called and they said they would send one out immediately. They never showed up. I called the next day and they said it was coming but once again, it never showed up. I also mentioned all the batteries were taken out of the remotes and left empty and they said they would send someone out and never did. The cabin itself was very poorly maintained. The couch arm was broken, lots of cabinet handles were missing, the downstairs refrigerator doors were broken, the upstairs refrigerator handle was broken, sharp screws were sticking out of one of the bathroom counters where there was supposed to be a knob. One of the bathrooms had a moldy shower curtain liner, one of the arcade games had a cracked screen, etc. We were supposed to be able to check in at 4 pm but the cleaners were not done at 5:30. The cabin being worn down from lots of guests would not have bothered us that much if the management company would have at least come and fixed the issues we called about. We ended up having to go and buy our own coffee maker.
Kelsey B.
Aufenthalt von 4 Nächten im Dezember 2024
