2/10 – Ungenügend
Micah A.
30. Jan. 2023
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
A disappointing experience - stay away!
My wife and I checked into this property expecting a relaxing weekend. In particular we were excited to use enjoy the sauna and spa bath as a way to get some winter relaxation. At first glance the property was OK - decently clean, but without any basic amenities like toiler paper, hand towels, linens, or any thing at all supplied. The kitchen supplies where all damage garbage. Worst of all, the sauna and tub, though they looked beautiful, where not in good working order. Both only worked for the first 12 hours of our stay, before an electrical short caused them to both stop working. Even before then, the sauna was of terrible quality with absolutely no insulation, leaking cold air so bad you could feel your feet getting cold even with the sauna at the maximum heat. The pool also did not get hot at all and was restricted to a maximum of 39.5c, luke warm at best. Even still, we could have enjoyed them, but after the short, the property manager sent out a repairmen who claimed we were lucky to not have been electrocuted by the short and that we would not be able to use the facilities for the rest of our 3 night stay. We were so disappointed we decided to just pack up and leave early, as this poorly lit and managed property, which terribly dim, cold, and boring, was not worth staying in without these amenities. Anyone booking this place should know it is being managed by a Danish corporation without any personal feeling whatsoever and is nothing more than a shoddy, dangerous tourist trap looking to take your money. We would never stay at this property again and will avoid ANY property run by novasol.
Micah A.
Aufenthalt von 3 Nächten im Januar 2023
