2/10 – Ungenügend
Diane B.
23. Apr. 2023
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Not Clean
We arrived to find a dirty and smelly condo. There was big pieces of dirt on the carpets and floors, dead bugs in the showers and tub, and hairs on the pillowcases (which smelled fresh enough so weird). There was a used (we presume, it was inside out) bathrobe on the back door hook of the second bathroom. In that bathroom, the bath rug reeked of dog urine, a smell that also arose in other carpeted areas of the condo. The kitchen, thankfully, was clean. I did not report these issues immediately to Lisa the owner because (a) we were there to move my parents into assisted living and had only three days to pack them all up, so working 12-hour days and crashing after them, and (b) I recalled seeing similar issues in another review--which I wish I had not ignored--and figured it might not be much use calling her as dirt seems to be the status quo. When I did write to ask for a bit of a refund as we were checking out, she said that if I had written the first day she could have had her "management team" deal with the problem and now it was too late. Of course, the time to have them deal with the problem was BEFORE we arrived. I suspect some of the problem (e.g., dead bugs) was likely because the place had sat a while between guests. But others were inexplicable and just plain disgusting. We will not stay here again.
Diane B.
Aufenthalt von 4 Nächten im April 2023
