This was our first stay at this specific property but our second at Tree Tops. Overall, we were ok with our stay. There are definitely some things that need some attention that perhaps the property owners are not aware of bc it may be with the cleaning service, but nonetheless needs attention asap.
Pros:
-Close to the pool (literally 30 steps away)
-Easy to find within complex (Tree Tops can be tricky to locate but this unit is right at the entrance)
-Very well thought out design with lots of bedside outlets, extra fans, a pack n play for babies, beach chairs, toys, and games
-Communication with owners was easy and they responded very quickly
-It is a 2.5 bath unit which was a nice surprise to have that half bath downstairs
-Appliances are nice and clean
Cons:
-There are SIX outside doors within the entire unit. They are secured but upon arrival, but the downstairs sliding door was unlatched and it was worrisome having so many additional access points outside
-The front door could use some work, it is old and chipping and didn’t leave a great first impression and also needs power washed bc every time you open the door, bugs come flying in
-The outside door in the master bedroom does not have a seal around the bottom which means you can feel outside air coming in, and bc of the humidity the door sweats constantly.
-Master bedroom could use a new mattress, there was clear indentations that made it uncomfortable to sleep in
-Upon taking off all the sheets the morning we were leaving, we discovered that all the mattress pad covers and pillows were covered in stains. The bed one of my children slept in was covered top to bottom urine stains and was disgusting. It’s obviously something we didn’t find out until our final moments since we were stripping the beds but it did not make us feel very good to find that after staying there for 6 nights.
-Behind all the nightstands in each bedroom, you can see that the cleaning service is not cleaning behind those furniture pieces. It’s not as if I went looking to find it, you can clearly see it when walking into the guest room, and when you walk out of the master bath.
-Small stains on master bedroom quilt. The instructions indicated to leave sheets and towels on the floor for washing so I’m not sure the bed quilts get washed, but there were stains which again, was not something that was comforting to find.