4/10 – Schlecht
Nikki S.
18. Okt. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
As potential to be nice, but not worth the money
Check in- super easy & pools are nice. Pictures are misleading of the room. It was barely spot cleaned. The couch and rug are nasty and need replaced, tub in the master bath wouldn’t drain, there is mold on the ceiling in the small bathroom, it appeared a previous guest had a pet in there, there was dog hair on the furniture, & crumbs from left all over the kitchen. I emailed & sent a message through VBRO within 30 mins of check in, along w/ pictures. Finally heard back from them on Tuesday afternoon. At that point I was half way done with my stay, & bought cleaning supplies to clean myself. Brett Robinson did apologize and refunded the cleaning fee. Then, we received an email that an insurance co would be on site that week inspecting the property. No mention that they would be in your room alone. I asked the ins men if they would need to be in my room, when I saw them. They said no. When I arrived back at my room later that day there were 4 men in there, with all our belongings alone. We had all our cash, cards, medicine, etc in there. I called the front desk upset. I was told sorry, they have permission to be in there. I asked them to change my door code after they were done. They did, but they were given the new door code again the next day to enter AGAIN without warning or permission. They were also flying drones looking in windows. This was a terrible experience and this room is over priced for what it is. Save your money and skip this condo!
Nikki S.
Aufenthalt von 6 Nächten im Oktober 2023
