My sense is the property owner is new to VRBO so there were initial miscommunications and confusion (what unit we were staying, when, etc). However, I could tell he was ambitious to make things right. When you pull in, it’s nothing fancy at all, and you wonder. Then, when you walk in your condo, it’s very clean, well furnished.....everything you need, nothing you don’t. And recently remodeled. I will say the owner is very responsive and will take care of you. He is very accommodating. Bottom line: The exterior of the place needs work, which it feels like they are doing. The inside (at least our condo, room 101) was extremely clean. Great for a family of 4-5....and, close to the beach. I recommend.