6/10 – Okay
Gail G.
28. Apr. 2024
Gut: Check-in und Kommunikation
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Not what we expected ...
We've stayed in many self catering cottages and had a very different experience in this one.
On VRBO the gite is advertised as having a lake view, its no where near a lake! After we'd paid for the gite the owner contacted us for €300 cash deposit, and told us about additional electricity charges per day. There was no mention of this on VRBO, so the owner waived the charge.
We arrived at 4pm on a Sunday and immediately had to find a supermarket as no basics/welcome pack was provided e.g bread, milk, handwash, washing up liquid.
No towels were provided, when i contacted the owner he said 'it isnt a hotel'. Although he always responded quickly on this occasion i had already bought towels. When we got back to the gite he'd left towels by the door.
The beds/mattresses were very uncomfortable and i ened up with a bad back, we also didnt feel the bedding was fresh - it didn't have a fresh/clean smell, i washed it the first day. The gite was not very clean there was a lot of dust e.g on the edge of the tiles in the bathroom, and behind the bedside tables had not been swept or washed for some time. I have asthma and the dust caused me to cough persistently.
There were no instructions provided on how to use the dishwasher, washing machine or eletric heating, it was freezing some nights and we couldn't get all the heaters to work.
On the plus side, the village was quiet, the outdoor space was lovely, although it was too cold and windy to enjoy it. The shower was a reasonable flow.
Gail G.
Aufenthalt von 7 Nächten im April 2024
