2/10 – Ungenügend
David
22. Juli 2023
Verbesserungswürdig: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
If I could give this place zero stars I would. Old, dilapidated rooms. Bed duvet had holes in it, master bed is very uncomfortable, as are the pillows and chairs and A/C did not work well. The counter around the kitchen sink is disintegrating from poor maintenance. The lighting is poor and all the kitchen ware is terrible. They eventually did bring extra fans to help with the temperature in the master, but those fans did almost nothing. No wifi and no response when I asked about the wifi. No help when checking in when we got there around 9:30pm. Instructional email was ambiguous, especially about parking. We got a ticket for parking in a spot in the "property lot". The email states that "parking is unassigned". When I went to ask about the ticket, I was aggressively confronted by a man named Bill Richardson, whom I found out later is the manager over the whole AOAO property. When I brought up the instructions given to me, he said he'd, "have me towed next time. Told me to go back to the mainland, that this was his island, born and raised. He threatened me and my family and said to watch my back and that this was his town, his island. Kept yelling out the f word and to watch my back". I returned the favor. This man should be fired and never work in guest services. He puffed up his chest and said to come find out what would happen to me if I stepped up to him. The absolute most unprofessional service I've ever experienced. Do not stay here. Location is okay, and you save a
David
Aufenthalt von 7 Nächten im Juli 2023
